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Non-Returnable Items |
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Basic Returns |
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Damaged Items |
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Incorrectly Engraved Items |
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Return Procedure |
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Obtaining a Return
Authorization RA Number |
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Non-Returnable Items
Engraved Items
Personalized Items
Because most of our products are personalized
with your specific information, we cannot accept returns on any item that has
been engraved.
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Basic Returns
To ensure the highest possible quality, all our products are fully inspected before shipping.
At Engravedgiftsgalore.com we want our customers to be completely satisfied with their purchase, therefore if you are not
completely satisfied with a non-engraved item just return it and we will furnish you with a refund as long as the following conditions are met:
- Item must be returned within 30 days of the purchase date.
- Item must be returned in a saleable condition in its original packaging as received.
- Item cannot be opened or used and must be returned in the same condition it left our store.
- You must follow our return procedure and have an RA number for all returned items.
- You cannot return an item without contacting
us first. We will reject any return without an RA number.
PLEASE NOTE:
- For our protection, determination of items "returned in a saleable condition" is at the sole discretion of
Engravedgiftsgalore.com. Merchandise not returned in a saleable condition will be returned to the customer at the customer’s expense.
- The customer is responsible for all return shipping costs.
- We are not responsible for damages resulting from
shipping. Please make sure the return
package is insured.
- Shipping charges are non-refundable.
- We do not charge restocking fees on returned items.
- No refund will be given for items that do not meet our Return Conditions.
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Damaged Items
To ensure the highest quality possible, we
fully inspect each item before it is shipped out. If any item is damaged in
shipping, we will replace the damaged item. Damaged items cannot be returned for
a refund, they can only be replaced with an exact duplicate of the original
item. You must comply with the following in order to receive your damaged item
replacement.
- All replacements are engraved exactly as
they were ordered. No changes will be allowed to engraved items that have to
be replaced because of damage.
- If the damaged item needs to be returned, it must be returned within 30 days of the purchase date.
- You must follow our return procedure and have an RA number for all returned items.
- You cannot return an item without contacting
us first. We will reject any return without an RA number.
- Engravedgiftsgalore.com is responsible for
all replacement shipping costs.
- No replacements will be given for items that have been damaged as a result of customer misuse or neglect.
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Incorrectly
Engraved Items
We are not responsible for customer
misspellings or incorrect information given for engraving. We can only replace
the item if the error was our mistake.
To ensure the highest quality possible, we
fully inspect each item before it is shipped out. If any item is incorrectly
engraved by us, the item will be replaced. Incorrectly engraved items cannot be
returned for a refund. You must comply with the following in order to receive
your replacement.
- All replacements will be the original item
with the correct engraving. The item itself cannot be changed, only the
engraved information.
- If the item needs to be returned, it must be returned within 30 days of the purchase date.
- You must follow our return procedure and have an RA number for all returned items.
- You cannot return an item without contacting
us first. We will reject any return without an RA number.
- Engravedgiftsgalore.com is responsible for
all replacement shipping costs.
- No replacements will be given for items that have been damaged as a result of customer misuse or neglect.
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Return
Procedure
In order to receive a refund or a
replacement you must follow our return procedure.
- You must request a Return Authorization (RA) number.
- Please include your name, order number and
RA number with all returns.
- The item must be returned in its original packaging.
- Please insure all return packages. We are not
responsible for damage during shipping.
- Return shipping costs are non-refundable on
basic returns.
- Once we receive the returned item and deem it in
a "saleable condition" your credit card will be credited
the cost of the item.
- In the case of a replacement, the new item
will be shipped to you and arrangements will be made for returning the
original item.
Please ship returns to:
Alfa Flower and Wedding Shop
Attn: Returns
7001 W. North Ave
Wauwatosa, WI 53213
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Obtaining a Return Authorization RA Number
Please send us an email
at: returns@engravedgiftsgalore.com
Include in the email:
- Name
- Order Number
- Date of Purchase
- Item(s) being returned
- Reason item(s) are being returned
- Any other pertinent information
Once we receive your email we will review your request and email you
an RA number.
Your RA number will be emailed to you within 1 business day of your request.
Once you receive your RA number, please follow our Return Procedure. |
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| Engravedgiftsgalore.com is owned
and operated by Alfa Flower and
Wedding Shop
7001 W. North Ave
Wauwatosa, WI 53213
414.545.5858
877.545.5858 |
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